Shipping policy



Shipping Time

Most Pearleasant orders are shipped from New York, USA. Certain pearl necklace orders may be shipped directly from Japan. 

Orders Shipped from New York, USA

  • United States: Estimated transit time is 3–8 business days.
  • Canada: Estimated transit time is 7–14 business days.

Orders Shipped from Japan

  • FedEx / UPS / DHL: Estimated transit time to the US and Canada is 7–14 business days.
  • EMS: Estimated transit time to the US and Canada is 10–14 business days.

Please note that all shipping times are estimates and may vary depending on the carrier, destination, customs clearance, weather, and other circumstances beyond our control. For more detailed estimated delivery times by shipping method, please refer to the information displayed at checkout.



Order Processing

For orders shipped from New York, US

  • Please allow up to 2-4 business days to process your order upon confirmation of payment and acceptance of your order.

For orders shipped from Japan

  • Please allow up to 5-10 business days to process your order upon confirmation of payment and acceptance of your order.

Please note, the above order processing time frames do not apply to customization or personalization orders. They will be determined on a case-by-case basis.

All items will go through a quality control inspection before shipping it to you. You will receive a shipping confirmation email with the tracking link once your order ships. 

Please also note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.



Order Tracking

After your order has been shipped, a follow-up shipping confirmation email containing a tracking number will be sent to you. If you encounter any issues with receiving this email, kindly check your spam folder first, or feel free to contact us. Please note that it may take 1-2 days for the tracking information to appear. If you encounter any problems with the tracking number or the delivery of your package, we recommend reaching out to the courier directly before contacting us.

You can also track your order status by Login to your account at our website.



Order Acceptance and Cancellation 

Submitting an order through our website constitutes a request to purchase and does not guarantee that the order will be accepted or fulfilled. We reserve the right to accept, decline, or cancel an order at our discretion before shipment, including after an order has been placed or payment has been authorized or received.

If we cancel an order after payment has been received, the full amount paid for the canceled order will be refunded to the original payment method. 



Return and Refund

By placing an order at Pearleasant, you are responsible for the cost of return shipping back to Pearleasant. Please refer to our Return & Refund Policy for further information on how to return your package.

Please note: Delivery dates provided by the carrier are estimates and are not guaranteed. If an order is shipped within our stated processing time and the carrier’s estimated delivery date meets the customer’s requested date, any subsequent delay caused by the carrier will not be considered a failure by Pearleasant. Carrier-related delivery delays do not qualify non-refundable or non-returnable orders for cancellation, return, or refund.