Refund policy
Your satisfaction is our priority, and we're here to assist you every step of the way. At Pearleasant, you can use our Self-serve Return to start and manage your return.
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original Pearleasant packaging. You’ll also need the receipt or proof of purchase.
The return request must be made within 3 days of receiving the item.
Please note that customers are responsible for the return shipping costs, and will be charged a Restocking Fee of 3% of the product's price for any returned items. The return shipping cost and restocking fee will be deducted from your total refunds.
All the original shipping costs paid by the customers at the time of purchase are not refundable.
How to start a return
At Pearleasant, you can use our Self-serve Return to start and manage your return.
1. Please Login to your account at our website, find your order with the item(s) you would like to return and request your return from there. Please note items sent back to us without first requesting a return will NOT be accepted.
2. We will review your return request as soon as possible. If your return is approved, you will receive a return shipping label from us, as well as instructions on how to send your package. Please make sure to use our return shipping label provided instead of your own. Please note that customers are responsible for the return shipping costs, which will be deducted from your refunds.
3. Once you receive the return shipping label from us, the return package MUST be dispatched within 10 business days starting from the date the shipping label was emailed. Your adherence to this timeline is greatly appreciated, as the return window will be closed after the specified due date. For any reason, you need more time, feel free to reach out to us, and we'll be happy to assist you further.
You can always contact us for any return questions at support@pearleasant.com.
Restocking Fee
The customer will be charged a Restocking Fee of 3% of the product's price for any returned items. The restocking fee will be deducted from your refunds.
How to avoid the restocking fee?
- accept store credits instead of cash refunds
- choose Zelle payment when placing your order (contact support@pearleasant.com or Wechat ID at Pearleasant and request our company's Zelle ID)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Pearleasant does NOT accept any returns
- when the item brand tag is removed
- when the item has been worn, used, scratched, or damaged
- when the item is not returned in its original Pearleasant packaging
- when the return request is made after 3 days of receiving the item
Pearleasant does NOT accept any returns or order cancelations on
- PSL-certified products
- Specific items marked as "not returnable"
- Loose pearls
- Customized and personalized products
- Clearance and final sale products
- Items confirmed and approved by customers during one-on-one video confirmation before shipping
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
* Pearleasant retains full rights for the final explanation of the Return & Refund Policy.
V. 4/17/2024