FAQs
FAQs
Can you send me more images or videos of the pearl(s) I am interested in before I buy?
Yes, please contact us by email at support@pearleasant.com or on WeChat at Pearleasant; we'd be pleased to help.
I purchased a pair of earrings and a pendant, can you match the pearls?
Yes, we will try our best to match the pearls in terms of color and overtone. If you wish to have them matched, kindly leave us a note during the check-out process.
Where do you source your pearls?
Our Akoya pearls are exclusively obtained from Japan, while our freshwater pearls are sourced from China. Rest assured, we maintain strong partnerships with reputable and reliable suppliers for both types of pearls.
How does your jewelry package look like?
For environmental consciousness, we keep our products' packages compact but unique. For full-price items, they usually include:
- A jewelry box
- A jewelry travel pouch
- A piece of pearl cleaning cloth
- A brand card